Our experience on using Algolia Search Service
Starting a Start up is hard; but building product, building a team, getting a process is even harder. So in order to make your Start up a success there should be a laser eye focus on your Product.
In AzureDesk when we started building our product we had reached at a stage where we needed a Search functionality and we opted to build our own. Not a good decision I would say that Today! So here we are with our version of search where we added all our data & tried to make it work the way we want. Soon we realized that it wasn’t getting us our expected results. Also we realized that we were shifting our focus from our product to a particular Search Functionality.
That’s when we started exploring for any search plug-in ready to use.
We were watching Thisweekinstartup and came across Jason Lemkin & he mentioned Algolia as one of his investment and product itself was search as a service. We quickly went to Algolia site homepage and found the search example which was so awesome. It was like search on steroids. Algolia’s Search API makes it easy to deliver a great search experience in your apps & websites
All we had to do is upload our data to their cloud repository & we had Bing type search ready with our data within no time. In order to make our product stand out we needed to have the best possible Search for our users. Algolia Search gave us the edge that we were looking for.
We used Algolia for our Self Service Portal where Customers can search all trending topics and FAQ in one easy search box.
AzureDesk also have a dedicated Search Page powered by Algolia where user can search comments from the comment logs (both Private Notes & Notes to Customers), tickets , Status. Tags, Priority & multiple other Permutations / Combinations.
Customer Service has come a long way with the trend of self-service & automation; so giving customers the ability to serve themselves saves the time & enabling them to find solutions on their own leads to greater satisfaction. That’s why having awesome search is important for AzureDesk.
Do remember AzureDesk if you are looking for HelpDesk Software!
Try us free for 14 days before you make any decision!
Note:- If anyone need help in implementing Algolia or any questions regarding it; than do leave a comment & will try to help you in best way we can:)