Freshdesk Asana Connector
Connect your customer support software Freshdesk and bug tracking tool Asana.
Create Task from Freshdesk in Asana.
Today we will discuss Details of 3 Features in the Freshdesk Asana Connector.
01. How to create a Task in Freshdesk while using Freshdesk Asana Connector.
02. How to Link One or more Asana Tickets to a Single Freshdesk Task.
03. How to Notify Agents from Freshdesk Asana Connector.
- Freshdesk Asana Connector.
- Few Quick Steps
- Sign up for Freshdesk or use your existing account.
- Get the App and Install it into Freshdesk.
- Configure the app with your account name.
- Open a Freshdesk Task, click Apps, sign in.
- Click to create a Task or Link to an Existing Task.
- Using the integration in Freshdesk Support.
As an agent, user can create a Task from a ticket, or link to an existing Task from a ticket. user can then use the link to track the progress made by the product team on addressing the issue. For example, within Freshdesk Support you can view details about a bug you filed in Asana.
1. How to create a Task in Freshdesk while using Freshdesk Asana Connector.
- Creating a Task is the basic thing for an Agent so may it be it or a Bug tracking, customer support etc.
- When clicked on the Create Task button it loads Work Space & Project Name which user needs to select from the drop-down.
- Adding the necessary details such as Assignee Name, Followers, Due Date, etc. for creating Task.
- Task created successfully.
- Created Task in Asana.
2. How to Link One or more Asana Tickets to a Single Freshdesk Task.
Freshdesk Asana Connector
- User can Link 1 or multiple Asana Task to a Single Freshdesk Ticket.
- Link Asana Task to Freshdesk Ticket Successfully.
- User can see Asana Task linked to Freshdesk Ticket which can be a single or multiple.
3. How to Notify Agents from Freshdesk Asana Connector.
- Notify button allows User to send notification message into the Asana Task.
- Notification sent Successfully message is received at the end of the popup.
- User can verify that Notification received in Asana Task.
- For more information please refer to the below link.
- To install the app please click on the following.
Use Zendesk Asana Connector. See the App in action.
