Help desk software enables customer support agents to receive, process, and respond to ticket requests. A great help desk is at the heart of great customer support.
AzureDesk help desk software helps streamline customer support with time-saving tools like triggers and automations. And it’s intuitive, built with the experience of customer service and support desk agents in mind.
Whatever you call it—help desk, service desk, or support desk software—it’s a means to an end. Because great customer support is not just about the tools you use. It’s about the relationships you have with your customers. And that’s what azuredesk is for—improving the relationships between businesses and their customers.
AzureDesk is a help-desk-software that caters to all the businesses. AzureDesk is also a very practical & economical solution for help desk software.
Key Point for best help desk software
Easy to use – AzureDesk is a help-desk-software that is easy to get started with. Even a non tech savvy person can get comfortable using AzureDesk within no time. Well; since we make it easy that does not mean we compromise:). Our team have worked hard to make important things easier. Following are few examples:-
- Tracking tickets through unique ticket id #
- Clear differentiation for Agents, Admins & Customers in help-desk-software
- Admin job could not have been more simpler than it is in this help-desk-software. AzureDesk have Add/Edit/Delete/Link/Unlink/Batch Update all at one place for Agents as well as Customers
- Out of the box search functionality for Customers & Team (Agent & Admins) fetching results at every key stroke saving lots of time & resources
Communication/Third Party Integration – The most important aspect for any help-desk-software is to have a good communication flow. AzureDesk as a help desk software displays all the conversations between Agents & Customers, Agents within team members, Replies from Customers & communication with Dev team (if using JIRA & its integration) as comment logs. So it easier to see all the communication as one place. Besides that AzureDesk also provides a wide range of Third Party Integrations with popular software’s available in the market. So if any customer using other software & wanna integrate with AzureDesk we make it possible.
- Slack, Olark, Chatlio, Smooch for chat options can be integrated with AzureDesk
- JIRA for Agile development
- Asana for Dev Tool
- Charge Desk for Billing Support
- Fresh Book for Accounting
Never miss a Customer – AzureDesk is a help-desk-software where you will never miss a customer & it is obviously important to not to miss one. AzureDesk helps to track customers in different ways.
- Unlimited Mailboxes – All your support emails gets converted into ticket with a unique ticket id# and are displayed on Display ticket page
- Customers – Customers are added in admin section from all incoming emails from different support id so you wont miss any information of a customer
- Rules – Another important aspect of a help-desk-software where user can create business rule which are triggered as & when requirement is fulfilled
AzureDesk is the only help-desk-software where there is no tier pricing. All the above said features & many more are available at one flat price of 5$ per user.
Try AzureDesk for 14 days free trial!