The AzureDesk Help Desk team is excited to announce our latest feature release!
The update includes:
- ChargeDesk Integration
- Olark Integration.
- Email Domain
- Email Wizard.
- Chatlio Integration.
- FreshBooks Integration.
- Olark Live Chat for Trial Period.
- Type column in Display Ticket Page.
- Email Tags in Private Notes.
- Default Rule.
- Submit Request with Attachments.
- Attachment Size Increase to 20 MB.
- Attachments in Google Doc Viewer.
- Display CC Addresses in Ticket.
- Tags on Display Ticket Page.
- Rules.
- Views.
- Ticket Fields on Create Ticket Page.
- Add New Company From Create Ticket Page.
- Customer Notification.
- Sender Name with Preview Option.
- Solved Ticket in Views.
- Answer Suggest Pop-Up Fixed.
- Addition in Rules.
ChargeDesk Integration.
ChargeDesk App helps in making automatic billing support pages & also helps in Receipts & Invoice of the Customer.To install please click on ChargeDesk .
Olark Integrations.
When a Visitor types “!case” at the end of the Conversion & press “Enter”, the conversion between them is turned into Ticket.
For further details navigate to the following Olark Integration.
Email Domain Changes.
The company must have an email domain but in case when company has different branches under different company or agencies then the domain can be set as NA.
Email Wizard.
Email Wizard helps in integrating your support email address into AzureDesk, which is then converted into tickets.
Chatlio Integration.
Chatlio Integration will allow Agents to send the entire conversation history as a ticket in AzureDesk.
For further details navigate to the following Chatlio Integration.
FreshBooks Integration.
FreshBooks Integration will allow the Agent to make the accounting ease by creating easy Invoices.
Including all the details in “Line-0” & by clicking the Add button we can include more lines in the Invoice.
Click on the Submit button, it will create invoice for the Customer.
Olark Live Chat for Trial Period.
Olark Integration is for free in the product on Trial Period of 30 Days. User can chat live with their prospective Customer when they come at their website.
For further details navigate to the following Olark Integration.
Type column in Display Ticket Page.
The Type of the Ticket will now be displayed in Display Ticket Page.
For further details navigate to the following Display Ticket Page.
Email Tags in Private Notes.
The @ tags also know as Email tag will send full comment log to the User.
For further details Email Tags.
Default Rule.
Rules define the working of a System. For E.g. We have a default Rule as When a new ticket arrives in Mailbox send notification to group {Support Group}.
For more details on Rules.
Submit Request with Attachments.
Prospective Customers are the one who will use the Submit Request, and now they will send the request with attachments.
For more details on Submit Request.
Attachment Size Increase to 20 MB.
The size of the attached file was limited to 4 Mb only which is upgraded to 20 MB.
For more details Attachments.
Attachments in Google Doc Viewer.
The attachments will now be seen in Google Doc Viewer. The files seen are .ppt,,.pptx,.docx,.xls,.xlsx
.pdf,.tiff,.txt.. The other extension file will be downloaded.
Display CC Addresses in Ticket.
The user when CC an Agent if included or an outsider the app will have him noted in CC previously.
Tags on Display Ticket Page.
Tags will been seen on Display Ticket Page.
Rules.
Rules is another most important & big feature release of the Month. There are various rules which shall help user to work more efficiently & productively.
For E.g. We have “When Customer Replies”, “When a ticket arrives in Mail box”, “Customer”, “Company”, “Ticket Type”, “Ticket fields”, “When a Ticket arrive in mail box” & much more, while we have 4 Actions “Send Email notification to Group”, “Send Email notification to Agent”, “Send Auto replies to Customer” & “Assign to Agent”.
For more details Rules.
Views.
Views another Important Release of the Month. View is another Display Ticket Page but with detailed information for the User. Views will make the User work more Convenient & Productive. Views provide the User with “Your Unsolved Tickets”, “Pending Tickets”, “UnAssigned Ticket” & much more.
Ticket Fields on Create Ticket Page.
Ticket Fields commonly know as Custom Fields will now be available for the User on Create Ticket Page also, which was previously on Update Ticket Page only.
For More Details on Ticket Fields.
Add New Company From Create Ticket Page.
Add New Company is a new feature added. Adding New Customer was only allowed from Create Ticket Page & now User can also Add New Company from Create Ticket Page.
More More Details on Add New Company.
Customer Notification.
User can send notification to Customer while Creating New Ticket using Customer Notification Checkbox on Create Ticket Page.
Sender Name with Preview Option.
User can use “Optional Name” on the Email to send its Customer.
For E.g.:- Pied Piper Company have “Christopher Evan Welch “as its Account head, so all the Email goes as “Christopher”
The Name in the Email will be received as below.
Solved Ticket in Views.
User can see the Solved Tickets in Views which will help to refer any tickets according to is status.
Answer Suggest Pop-Up Fixed.
Answer Suggestion display answer to the Top 4 Question searched on Support Site. User can search for Answer in the Search Box & when user clicks on the Answer it opens in a Pop-Up.
For more details on Answer Suggestion.
Addition in Rules.
Rules an Important Feature released has come up with new Improvements like Rules-SLA, Rules Slack Notification, Customer Replies & much more.
For E.g.:- A} User has setup a Team for Demo as “Kdemo”. Rules is set as when the word “Demo” is used in Subject or Description it shall send Message to the “Kdemo” Team via Slack.
B} Customer Email`s for the Demo on Support Id or any Email Id User sets it shall create a Ticket.
C} Customer Email creates a ticket.
D} Rule is Executed & Slack Notification is received.
For More Details on Rules.