Zendesk Zendesk Office Team Connector.
Zendesk Integration – Office Team Connector.
Connect your customer support software Zendesk and Microsoft Office Tool using Zendesk Office Team Connector.
Zendesk Office Team Connector.
IntegrateCloud has come up with an solution of having a central point for communication with Zendesk Office Team Connector where communication gap will be eradicated between all the Teams.
Lets us help the user go-through all steps of Installation.
Two Quick Steps
- Sign up for Zendesk or use your existing account.
- Get to the Market place & search for “IntegrateCloud Connector for Office Teams”
- As search result appears the user will click on Install button for installation of the Zendesk Office Team Connector.
Zendesk Market Place Install
- A popup will pop & it will ask you to select account to Install the App. Click on Install
- As the user clicks on Install button user is redirected to Apps Marketplace inside Zendesk where user needs to click on the install button.
- As the User clicks on install button user can see the app installed in Zendesk Manage Page.
- As User can see we have install the Zendesk Office Team Connector from Zendesk Place to user account in Zendesk.
- Installing the App in user Zendesk Account for actual use.
- Quick Steps
- Sign in into user Zendesk Account.
- Open a Zendesk ticket, click Apps.
- As user can see Authorization Pending on the Zendesk Office Team Connector Click on the Office Team button it will redirect user to Office Team Login Page.
- As user Login into the Office Team account & assuming user has all the necessary permission for the Office Team, user will be requested to refresh the Update Ticket Page.
Using the integration in Zendesk Support.
As an agent you need to fill the communication difference between all the Team & Team Members, for various situation & updates – upgrades etc.
Know How to use the App.
User can see its very simple to use the Zendesk Office Team Connector.
- Message Office Team
- User can message Any Team, in Any Channel which has options of including Zendesk Attachments, Last Internal Note & Last Public Reply.
- When user clicks on Send Office Teams Message button a message is received “Message Posted Successfully.”
- Message which is received from Zendesk Office Team Connector is displayed on Office Team Web Page.
- For more information please refer to the below link.
- To install the app please click on the following.